Rick Demarais

In this session you will understand how J&J Customer & Logistics Services is advancing the customer experience by applying the principles of Operational Excellence and collaborating more effectively with customers. Learn from the leading global medical device company how you can significantly improve the relationship with your customers.

• What is the outcome of hospital budget cuts on medical device supply chains?

• How to deal with higher expectations from the customer

• How can we manage inventory to meet customers need in the most efficient way?

• How to better tailor our services to customers: How to segment customers and adapt services accordingly

• How to advance end-to end supply chain capabilities

Table 1: How to strengthen forecasting abilities with improved communication and enhanced security - Benefit from increased accuracy
Mathijs Luts, Director Supply Chain EMEA & India, St. Jude Medical

Table 2: How to successfully get S&OP processes started and run sustainably in the long-term
Björn Neal Kirchner, Vice President Supply Chain Management, HARTMANN Group

Table 3: Improving collaboration between logistics providers and medical device companies: Reducing costs, increasing flexibility and achieving global visibility
Pieter Nijman, Managing Director, ShipitSmarter
Mirko Müller, Senior Manager Logistics & Distribution, Beckman Coulter

Table 4: Optimising regional distribution strategies - don’t lose your customer focus
Wolfram Waschke, Director Customer Distribution and Warehouse, Supply Chain Management, HARTMANN Group

Table 5: How to re-design supply chain flows in order to reach optimal cost and better lead times - Improving efficiency and flexibility
Isabela Furtado, Supply Chain Manager EMEA, Terumo BCT Europe

Table 6: Advancing the customer experience: How to engage your customers and solve their biggest problems
Rick Desmarais, Director, Global JJOS Deployment Leader, Johnson & Johnson Health Care Systems

A fantastic panel of top-level supply chain decision makers from leading medical device companies share their ideas and strategies.

• Multiple ERP systems – this can be a bigger challenge than partners and service providers – harmonise disparate systems
• How can you access real-time data across the supply chain operation from service providers and CMOs?
• How do you look beyond the myriad of data to gain meaningful results? – turn into intelligence and decision making
• How can you prove the value of investing in data analytics?