Chet Damania

In this session you will understand how J&J Customer & Logistics Services is advancing the customer experience by applying the principles of Operational Excellence and collaborating more effectively with customers. Learn from the leading global medical device company how you can significantly improve the relationship with your customers.

• What is the outcome of hospital budget cuts on medical device supply chains?

• How to deal with higher expectations from the customer

• How can we manage inventory to meet customers need in the most efficient way?

• How to better tailor our services to customers: How to segment customers and adapt services accordingly

• How to advance end-to end supply chain capabilities

A unique opportunity to listen to your customers’ perspective on how you can directly add value to them.

• Detailing how hospitals are changing and the affect on medical device supply chains
• E.g. Setting up in-house companies in order to claim back VAT: Impact on reporting of figures to med dev and consequently demand and supply planning
• How are hospitals tracking products and how can this be improved? Increasing the visibility of products How should medical device companies adapt their supply chain strategies to add value to the customer experience?
• In what ways should medical device companies improve their customer service?
• What really matters on a day-to-day basis in the product delivery experience?
• Impact of Brexit on the NHS and medical device supply chains